I Love Helping Other Businesses Succeed
My Mission is to Help small business owner's jump onto the digital wave and become present in todays digital world. My goal is to help business owners not only build a digital presence, but to Thrive in their space online.
Hi, a little about my story, I am Justin I have spent the past 15 years working in small businesses and I have always been deeply passionate about three key aspects of businesses.
firstly the experience we give to our customers good and bad our primary focus in a business should always be the consumer experience. As in today's society if you are not 100% focused on your customer, why would they shop with you and its not other businesses your up against but the convenience of purchasing online.
This is why it is essential to give your customers what I call AAA+ service, you want every experience to be their best experience and failing to do so will only affect your chances of repeat business. Secondly we have to be experts at sales, communicating our message to potential customers and identifying our customers based on their wants and needs. This is key as I have never seen a doctor walking through the shopping centre, saying are you sick do you need medical treatment from healthy individuals and yes there is a high likelihood that potentially in a crowd someone is sick.
The key here is if we have a clear understanding of who our customers are, we can ignore everyone else and focus on developing communications targeted at developing relationships with them. Thirdly we need to have a deep understanding of marketing this is how we promote our message to potential customers and the language we use will help us connect with them. We need to have a deep understanding of where are our customers hanging out, where do they get entertainment from, where do they find information from and most importantly how do they like to be communicated with.
The key with our marketing is to use it like a magnet to draw people in to find out more about us, our services and what we stand for as a business. Marketing is not about making customers buy, but it is used to connect with them through content, information, shared experiences and many more personal things. Remember marketing is about creating conversations, sales is about identifying customers needs and customer service is about creating an experience.
Here at Alpha Wolf Consulting, I Believe in devotion to giving my best effort in everything I do! My goals in Life and Business are to not only be good at what I do but to Master everything I Do!
My Values
Mastery is more than just being really good at something, it is to understand the action as if it is your own and that only comes through thousands of hours of development.
Effort is the sum total of energy and attention exerted in the pursuit of a goal. But deeper it is the manner to which I approach any goal and to the level of resource development needed to succeed.
Action is more than words, it is the small steps towards achievement and it take consistent actions to complete a goal. I use action as an initiator of change, to create and develop long lasting behaviours.
Respect is more than just the way I talk to you or the language I use. Respect is valuing your opinion, listening to your needs and not taking actions that will negatively affect others.
What is a Business For Change? JB (Alpha Wolf Consulting), my primary thesis for this concept that is that everyone is equal in their ability to learn, develop and become whoever they wish to be.
In just the last 30 years we have seen the emergence of consumer-driven change and overwhelming adoption in this with consumer behaviour driving change in business. This is through more consumers understanding their power to influence when buying a product or purchasing services with increased rates of information sharing and review based influences.
One of my life’s passions is communication. The transference of idea’s, every interaction you have, you engage in the transference of thoughts, feelings, emotions, beliefs, ideal’s, passions and many many more things. So why do we when trying to communicate our businesses values we forget this. We need to remember that as a sole trader your identity is the business and as a company, your company is given an identity becoming a legal person.
To me, this says that people only want to buy from other people, not brands but from the people inside your business and the values of your business. So now I want you to explain to your partner, one of your core values. My question to you is would you use the same language, that you currently use in your business ads, or would you try to communicate in a way so that they understand your position’s value.
So what if you used this insight in your company to take full responsibility, for a social cause you had no hand in creating and just decide that you’re going to be the change needed. This is a future of business that I believe in creating, one where people come together and solve our problems. Because they have the want, ability, opportunity or position to solve the issue for those who are suffering.
So the three key aspects you need to understand (Purpose, Why and Mission). Because these are key aspects that will define your business, increase your ability to connect and compete in your space. So your purpose has to come from within you, it should be something that gives you strength. (mine is to help people, at the core that gives me joy).
So next is your/ businesses Why this is who are you trying to help think of all the collateral the people that will feel the loss for this not being a reality and when things go bad which they will because the n.1 goal in business is to survive ( now survive can mean a magnitude of result variation, so again define it for your self and challenge your beliefs to know they are true).
The last core aspect to defining your business is the Mission, now just quickly this is meant to be achieved and should be broad enough to cover many industries in the outcome that one industry dries up or you achieve your mission. But I would stress to you remember that nothing is permanent, you need to be able to identify flaws in your thesis and if your thesis is broken to take unemotional swift actions. To mitigate loss, to take advantage of before unseen opportunities and to pivot around high-risk situations with agility.
So now you might be saying ok what’s a business for a change, to that I say it’s a business that takes a core social cause for their mission they create a strong purpose for what winning looks like and a powerful why as to their motives in creating social change.
When a business has a mission to, for example, to solve the worlds current plastic waste problem and let’s say they started in Brisbane. So x business now during the creation process is “limited”, not really I would say “defined” in their approach to all problems and would have clear reasons for actions/ outcomes.
Take a café with reducing plastic as their cause, straight away they can only use renewable packaging and can promote to x customer about that aspect of the businesses values. So let’s go one layer deeper and look at the next stage of the supply chain i.e. suppliers/ distribution x café with x social cause is now limited to finding suppliers with x values or finding ways of mitigating the negative impact the mission or social causes validity.
While many would see this as being a loss or highly cash-intensive as better quality of suppliers/ products cost more and yes they do but you are not Starbucks or Walmart Stop competing on price ( you can’t win as that is just the game of who can take more losses and survive) who cares if you lose in the short term due to price, if you know it will give greater returns in the future.
Because if you wait until the future to change you will find yourself in an uphill battle, typically with lower resources “Cash, Skilled Talent and consumer engagement” and usually by the time the shoe drops the legs of your business are usually cut out from months of losses.
One key strategy to lower your risk of this is to measure consumer engagement (are people starting conversations with you, but more importantly are they honestly communicating with you), consumer satisfaction ( are people approaching you saying how happy they are, do they feel an urge to speak up) and positive impact ( when leaving any engagement do they have the feeling that this is a significant engagement and that person always makes me smile/ laugh/ gives me joy).